FREQUENTLY ASKED QUESTIONS

DO YOU DELIVER?


Yes! We can provide hand delivery to most surrounding areas. Delivery fees are additional and will be added during checkout if applicable.




DO YOU REQUIRE A DEPOSIT WHEN ORDERING?


Yes. All orders over $40 will require a deposit. The minimum deposit is $15.00. Additional deposit amount will be determined based on the gift/affair if applicable. The deposit will be deducted from your purchase before other fees are included such as delivery, create fee, etc. All deposits are non-refundable unless the order is cancelled 3 days before delivery/event date.




CAN I REQUEST A SPECIFIC DELIVERY DATE?


For local deliveries, we try to accomodate hand delivery on your requested date. For all shipped orders, we do our best to ensure your package arrives within a timely manner. Local deliveries are made Monday-Saturday. Actual dates cannot be guaranteed, as the responsibility falls upon the shipping carrier.




HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED?


For standard box options, orders placed within business hours (Monday-Friday) are usually processed within two days and delivered or shipped the following day. Orders placed outside of business hours are processed next day. For custom orders, each project varies based on products selected but a two week turn around is standard.




WHAT SHIPPING OPTIONS ARE AVAILABLE?


Standard shipping methods utilized are FedEx Ground or USPS Ground at a flat rate per order. Shipping costs $9.99 for orders under $49.99, $14.99 for orders in the range of $50 – $149.99, and is free for orders $150 and up. Exceptions apply for bulk orders where shipping is billed at cost or billed to a corporate Fedex, UPS, or USPS account number. Please be advised overnight is available for an additional cost.




WHAT HAPPENS TO A LOCAL DELIVERY WHEN A RECIPIENT ISN’T THERE TO RECEIVE IT?


If the recipient is unavailable to receive their delivery, the delivery will be left at the specified location or with a person at the delivery address. We will notify you where the item has been left so you can let the recipient know. Unique & Sophisticated Affairs cannot be held liable for theft or damage of the gift if the intended recipient is unavailable to receive their delivery.




HOLIDAY EXCEPTIONS


We pride ourselves on delivering your gifts and decor is a timely fashion, whether it be local or shipped. Due to the high volume of orders during the holiday season and to ensure timely delivery, we encourage our customers to place their orders as soon as possible. During holidays order processing times may experience a delay. Please consider that our chosen shipping carriers may have their own delays. All actual delivery time frames are the responsibility of the shipping carrier.




DO YOU HAVE MINIMUM ORDERS FOR CUSTOM GIFT ORDERS?


Minimums are dependent on products chosen and availability.




WHAT IS YOUR RETURN POLICY?


All orders are final sale and non-refundable. If your order arrives and you are not satisfied, contact us within a week and we will work with you to make sure you are satisfied.




WHERE DO YOU SOURCE FROM?


Unique & Sophisticated Affairs offers unique, gifts or events for all occasions. We do our best to source locally. We are always researching and implementing new products and goods. We select from the highest quality, which means we may rotate items as seasons change. If you or someone you know is interested in gifts, decor, or a specialized event and would like us to create the perfect affair, please reach out to us. We'd love to hear from you!




WHAT METHODS OF PAYMENT DO YOU ACCEPT?


We accept Visa, MasterCard, American Express, CashApp, Square, and PayPal.